Research and analysis on Trustee confidence

In September 2024, the Charity Commission published the results of its research into trustee confidence and attitudes towards governance. The results highlight key areas of insight in their role including decision making and conflict management.

Trustees are confident in their responsibilities to protect their charity and beneficiaries from harm. The report revealed that 70% of trustees feel very confident in making decisions. They generally understand how to make important decisions, such as assessing costs and considering different perspectives. However, they are less certain about what actions to avoid, such as evading difficult questions or allowing personal opinions to influence decisions.

This confidence and understanding are more pronounced among experienced trustees and those with greater interaction with the Commission. Overall, trustees hold a positive view of the Commission’s capabilities and fairness, which is further enhanced by increased engagement. While perceptions among trustees who do not interact with the Commission are not negative, they do reflect a lack of awareness about its functions.

Discussions in focus groups revealed that some trustees desire a more collaborative relationship with the Commission and better guidance on current issues, such as banking. The primary challenge is to raise awareness and change perceptions among trustees who do not recognise the value of directly engaging with the Commission. Suggestions from focus groups aim to encourage greater interaction in this regard.

Guidance here